Privacy Policy

Updated November 2025

Lumiere Vive LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through lumierevive.com, our online store, and related services. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal Information - name, email address, shipping address, billing address, phone number, and payment details collected at checkout.
  • Order Details - product purchases, custom artwork files, and order history.
  • Technical Data - IP address, browser type, and device information collected through Shopify and analytics tools.
  • Cookies - small files that help personalize your experience and analyze site traffic.

2. How We Use Your Information

  • To process orders, payments, and shipments.
  • To communicate order updates and customer service responses.
  • To send promotional emails or newsletters (if you opt in).
  • To improve our website experience and product offerings.
  • To comply with legal and tax requirements.

3. Sharing Your Information

We do not sell or rent personal information. We share data only with trusted service providers who help us operate our business — for example:

  • Shopify - hosts our store and handles secure checkout.
  • Payment Processors (e.g., Shopify Payments, PayPal) - to complete transactions.
  • Shipping Carriers (e.g., UPS, USPS, FedEx) - to deliver orders.
  • Email Marketing Tools - for opt-in newsletters and order communication.

4. Cookies & Analytics

Our website uses cookies and Shopify’s built-in analytics to track site performance and improve user experience. You can disable cookies in your browser settings if preferred.

5. Email & Marketing Communication

If you subscribe to our newsletter or create an account, we may send occasional updates about new products, sales, or faith-based inspiration. You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Protecting Your Information

Our store is hosted on Shopify Inc., which provides secure data storage and encryption. All payment information is processed through PCI-compliant payment gateways and is not stored on our servers.

7. Third-Party Links

Our site may include links to external websites (for example, Faire or Google Forms). We are not responsible for the content or privacy practices of those sites.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age. If we learn that information has been provided by a child without parental consent, it will be deleted promptly.

9. Your Rights & Choices

  • Request a copy of the data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing emails at any time.

To exercise these rights, please email us at customerservice@lumierevive.com.

10. Data Retention

We retain order and account information as long as required to fulfill orders, resolve disputes, or comply with legal obligations. You may request removal of personal data after these requirements are met.

11. Changes to This Policy

We may update this policy occasionally to reflect changes to our practices or for legal reasons. The latest version will always be available on this page with the date above indicating its last update.

12. Contact Us

If you have questions or concerns about this policy or how we handle your information, please contact our studio at:
customerservice@lumierevive.com