Privacy Policy

Lumiere Vive LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through lumierevive.com, our online store, and related services. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal Information includes your name, email address, shipping address, billing address, phone number, and payment details collected at checkout.
  • Order Details include product purchases, custom artwork files, and order history.
  • Technical Data includes IP address, browser type, and device information collected through Shopify and analytics tools.
  • Cookies are small files that help personalize your experience and analyze site traffic.

2. How We Use Your Information

  • To process orders, payments, and shipments.
  • To communicate order updates and customer service responses.
  • To send promotional emails or newsletters if you choose to opt in.
  • To improve our website experience and product offerings.
  • To comply with legal and tax requirements.

3. Sharing Your Information

We do not sell or rent personal information. We only share data with trusted service providers who help us operate our business. These may include:

  • Shopify which hosts our store and provides secure checkout.
  • Payment processors such as Shopify Payments and PayPal to complete transactions.
  • Shipping carriers such as UPS, USPS, and FedEx to deliver orders.
  • Email marketing tools used for newsletters and order communication.

4. Cookies and Analytics

Our website uses cookies and Shopify analytics to understand site performance and improve your experience. You can disable cookies in your browser settings at any time.

5. Email and Marketing Communication

If you subscribe to our emails or create an account, we may occasionally send updates about new products, promotions, or inspiration. You may unsubscribe at any time using the link in our emails or by contacting us directly.

6. Protecting Your Information

Our store is hosted on Shopify Inc., which provides secure data storage and encryption. Payment information is processed through PCI compliant gateways and is never stored on our servers.

7. Third Party Links

Our website may include links to external sites such as Faire or Google Forms. We are not responsible for the content or privacy practices of these third party sites.

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been provided without parental consent, it will be removed promptly.

9. Your Rights and Choices

  • You may request a copy of the data we hold about you.
  • You may request corrections or deletion of your personal information.
  • You may withdraw consent for marketing emails at any time.

To exercise any of these rights, please contact us at customerservice@lumierevive.com.

10. Data Retention

We retain order and account information as needed to fulfill orders, resolve disputes, and meet legal obligations. You may request removal of your data once these requirements are satisfied.

11. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page with the updated date shown above.

12. Contact Us

If you have any questions about this policy or how your information is handled, please contact our studio at:
customerservice@lumierevive.com