CUSTOMER CARE

Returns, thoughtfully handled

Eligible, approved returns receive Lumiere Vive store credit after the returned items arrive and are inspected and accepted.

Our return window: Request your return within 30 days of your purchase date. Approved returns are issued as store credit, rather than refunds to the original payment method, except where applicable law requires otherwise.

Return eligibility

Items must be returned in brand-new, unused, unworn, and unwashed condition, with all original tags attached and original packaging included.

Customers are responsible for return postage. Original shipping charges are nonrefundable and will not be included in your store credit.

All returns require prior approval. Store credit is issued for accepted returned items only after they arrive and pass inspection.

1. Request your return

Contact us within 30 days of purchase with your order number and the item or items you would like to return. All returns require approval before they are shipped back.

2. Receive your instructions

Once your return is approved, we will provide the return address and instructions for your items. Because some products are fulfilled by brand partners, the correct return destination may vary. Please use the address we provide rather than the address printed on your original package.

Any applicable item-specific return restrictions will be stated on the product page before purchase.

3. Ship your approved items

You are responsible for shipping your approved items back according to the instructions provided. Please package them securely and retain your shipment tracking and proof of postage.

4. Receive your store credit

Store credit is issued after the returned items have arrived, been inspected, and been accepted. Return authorization alone does not mean that store credit has been issued.

We will notify you of the return outcome and provide your store credit details following approval of the received items.

Before mailing your return

Please contact us first. Items mailed without approval or sent to an incorrect location may delay the return process.

This policy does not limit any rights you may have under applicable consumer protection law.